Refund Policy

We strive to deliver high-quality, clean, fruit-powered skincare products and ensure a satisfying shopping experience for every customer. This refund policy outlines our transparent return and refund procedures to protect your shopping rights and interests.

Return Eligibility

We offer a flexible return service for all purchased products. Customers may initiate a return request within the valid return window if you are not fully satisfied with your items. All returned products must be in original condition, unopened, unused, and with intact original packaging to qualify for return and refund processing. Products that are damaged due to improper personal use, man-made damage, or missing original packaging will not be eligible for return.

Return Procedures

To initiate a return, please submit your return request via the official contact channel on our Contact page. Our customer service team will review your application and provide formal return guidance, including return instructions and relevant processing arrangements. Please follow the official guidance to complete return delivery. Unauthorized returns without official confirmation will not be accepted or processed.

Refund Processing Timeline

Once we receive and inspect your returned items to confirm compliance with return requirements, we will initiate the official refund process. All valid refunds will be fully processed within the standard refund processing period. The refund will be returned to your original payment account. The actual arrival time of the refund may be slightly affected by the processing rules of your payment institution.

Return Shipping & Fees

Our free worldwide shipping service covers only the initial delivery of orders. For return shipments, customers are responsible for the return shipping costs unless the return is caused by our official errors, including incorrect item delivery, product quality issues, or damaged delivery caused by us.

Non-Refundable Situations

The following situations do not support return and refund services: products that have been opened, used, or damaged artificially; products damaged due to personal improper storage and use; return requests submitted beyond the valid return period; and unauthorized returns without official confirmation.

Policy Explanation & Inquiry

We reserve the right of final interpretation of this refund policy. For any questions about return rules, refund progress, and related services, please contact our support team through the Contact page. We will provide professional and patient assistance to solve your problems.